customer
the Italian railroad company Trenitalia
challenge
In the run-up to its preparations for the 2015 World Expo, the Italian rail company Trenitalia was looking for a way to validate the different ticket variants quickly and comprehensibly. These had been purchased in several countries and according to very different tariffs. At the same time, thanks to the control code, only authorized persons should have access to certain
Station zones preserved.
The requirements for the validation imprint ranged from the date and time to the conductor's personal code and consecutive numbering. With the REINER speed-i-Jet 798, which can be drawn over the ticket like a marking pen, Italy's national railroad company found the right solution for this major event. Thanks to its relevant experience in the field of innovation, Trenitalia was open to the application and, starting in Milan, has successfully deployed the speed-i-Jet 798 at many other stations in the country: from Florence to Rome and Naples
Solution
The speed-i-Jet 798 is used in station areas that are only open to passengers for security reasons. To reach the platform in Roma Termini, for example, the route leads through the middle of a barrier where tickets are checked and marked. Only passengers with a ticket are allowed through; the ticket shows which platform they are on at each subsequent check.
way the train was reached. A major advantage of the „pressure pen“ is its mobile use on
almost all types of paper (porous surface), regardless of format or condition. Because in Italy, as everywhere else in the world, train tickets come from a wide variety of outlets: travel agencies, service points, tourist information offices, various vending machines. Even supermarket chains here run promotions with rail savings.
result
Thanks to the unique coding of train tickets with the speed-i-Jet 798, it is not only the officials who keep track of the routes and use of tickets issued. The passengers themselves also have additional certainty that they are traveling with the correct fare. The identification solution was introduced together with Villa L. & Figlio Srl in the run-up to the Milan Expo, even before the inauguration of the newly created Rho Fiera exhibition station. Once it had been introduced quickly and flexibly for exceptional situations, the speed-i-Jet 798 was able to develop into an Italian railroad standard for everyday situations as well. Trenitalia is committed to continuous further development.
development of services and processes. Thanks to the personal follow-up check, the subjective feeling of safety among rail passengers has now increased.
The satisfaction with the unobtrusive, small solution is also due to the fact that international customers, for example, require neither language nor special knowledge to validate their tickets correctly. For the operator, the ability to track ticket routes directly with a unique code is of primary importance.
can be attractive. In addition to security aspects, they also lose out on large sums of money due to incorrectly validated tickets. This is often caused by poor customer information or defective ticket validation machines. With the REINER speed-i Jet 798 - and thanks to its competent service staff - Trenitalia has both under control!
