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Quickly find answers to frequently asked questions about our marking devices, software, inks and accessories. Use the search function or select a suitable category directly.

What distinguishes the device from a conventional electric stamp?

A classic electric stamp usually prints a fixed text.

A mobile direct printing device, on the other hand, offers:

  • variable contents
  • Changing templates
  • Flexible print sizes
  • No change of stamping plates
  • No mechanical wear

Why is labeling important in production?

Labeling enables traceability, quality control, legal compliance and efficient storage and logistics processes.
It is a central component of modern production and supply chains.

What does TIJ (Thermal Inkjet) mean?

TIJ stands for Thermal Inkjet and refers to a contactless inkjet technology in which ink is applied precisely to the surface.
The technology is often used for industrial direct printing applications.

What labeling methods are there?

Common methods include:

  • Direct printing (e.g. thermal inkjet / TIJ)
  • Label printing
  • Laser marking
  • Needle embossing or engraving
    The appropriate method depends on the material, shelf life and production environment.

What is the difference between direct printing and labeling?

With direct printing, the imprint is made directly on the surface of the product.
During labeling, a separate label is first printed and then affixed.
The choice depends on the material, process requirements and sustainability goals.

Which printer modes are available for the jetStamp® 1025 and how do they differ?

Various printer modes are available for the jetStamp® 1025. These settings only have an effect when working with a printer driver. In addition, not all print job settings are compatible or useful with every mode.

Normal„ mode“

In „Normal“ mode, for multi-page print jobs, each page is only transferred to the device once the previous page has been printed in full.

The print job remains in the print spooler until all pages have been printed. It is then automatically removed from the spooler.

This mode is particularly suitable for multi-page print jobs where the pages are to be processed one after the other.

Mode „Endlessly again.“

In „Repeat endlessly“ mode, the transferred page is saved directly on the device. It can be printed as often as required until it is deleted manually or the device is restarted.

For multi-page print jobs, the pages are transferred one after the other. In continuous mode, however, only the last page transferred can be printed.

This mode is therefore only suitable for repeated printing of a single page.

Queue to SD„ mode“

In „Queue to SD“ mode, all pages of a print job are transferred to the device one after the other and saved there.

The saved pages can then be printed directly on the device in their original order.

This mode is particularly suitable for multi-page print jobs that are to be saved on the device and printed one after the other.

Note on selecting the appropriate printer mode

Which printer mode is suitable depends on the respective application. The „Repeat endlessly“ mode is suitable for repeated printing of a single page. The „Normal“ and „Queue on SD“ modes are primarily intended for multi-page print jobs.

Which printing inks are available?

Printing is done in one color. In addition to black, eye-catching ink colors such as yellow, magenta or eggplant are also available depending on the device - ideal for contrast, visibility or special marking requirements.

Are REINER appliances sustainable?

Direct printing without label material results in less waste and lower ongoing consumption costs.

What print content is possible?

Texts, barcodes, QR codes, date, time, serial numbers and logos.

What is the difference between mobile direct printing and stationary systems?

Mobile marking devices enable flexible applications outside of fixed production lines and are particularly advantageous for small batches or changing products.

Which printer modes are available for the jetStamp® 1025 and how do they differ?

Various printer modes are available for the jetStamp® 1025. These settings only have an effect when working with a printer driver. In addition, not all print job settings are compatible or useful with every mode.

Normal„ mode“

In „Normal“ mode, for multi-page print jobs, each page is only transferred to the device once the previous page has been printed in full.

The print job remains in the print spooler until all pages have been printed. It is then automatically removed from the spooler.

This mode is particularly suitable for multi-page print jobs where the pages are to be processed one after the other.

Mode „Endlessly again.“

In „Repeat endlessly“ mode, the transferred page is saved directly on the device. It can be printed as often as required until it is deleted manually or the device is restarted.

For multi-page print jobs, the pages are transferred one after the other. In continuous mode, however, only the last page transferred can be printed.

This mode is therefore only suitable for repeated printing of a single page.

Queue to SD„ mode“

In „Queue to SD“ mode, all pages of a print job are transferred to the device one after the other and saved there.

The saved pages can then be printed directly on the device in their original order.

This mode is particularly suitable for multi-page print jobs that are to be saved on the device and printed one after the other.

Note on selecting the appropriate printer mode

Which printer mode is suitable depends on the respective application. The „Repeat endlessly“ mode is suitable for repeated printing of a single page. The „Normal“ and „Queue on SD“ modes are primarily intended for multi-page print jobs.

Do I have to pay for drivers and software?

No. PCset graphic and the required printer drivers are available free of charge.

Is the integration time-consuming?

In many cases, integration is carried out via a driver, as with a classic printer. For ERP integrations, coordination with the IT department can be useful.

Which integration solution makes sense for my company?

  • PC set graphic: For flexible layout design and your own templates
  • Word & Excel: For simple, direct office printing
  • ERP integration: For automated production processes
  • label softwareIf existing layouts are to continue to be used

We will be happy to advise you on your choice.

Do I need additional software for the integration?

No. Only the free REINER printer driver is required for office, ERP or label software applications. Separate operating software is not required.

How do I change the seal on my jetStamp® 970?

How to change the seal on the jetStamp® 970 step by step:

  1. Gently press down the seal on the front edge.
  2. Remove the seal at the seal tip.
  3. Place the new seal in the holder.
  4. Press the seal down lightly until it snaps into the holder.

A movie with the instructions „Replace seal“ can be found on our YouTube channel.

Further information can also be found in the operating instructions at „Change seal“.

How do I change the print cartridge in the speed-i-Jet 798?

To change the print cartridge, first remove the protective cap and open the print head flap. Then remove the cartridge and insert the new print cartridge.
Detailed step-by-step instructions can be found in the operating instructions.

How do I store the ink for the jetStamp® 990 correctly?

The following points must be observed when storing the quick-drying ink:

  • If the ink is not used, it should be stored in the supplied aluminum container to prevent the ink from evaporating.
  • The quick-drying ink should no strong temperature fluctuations be exposed.
  • The recommended storage is cool (between 10-20 °C) and dry.

Further information can be found in the operating instructions at „Storage“.

How do I change the seal on my jetStamp® 1025?

❗When replacing the print cartridge, the seal belonging to the print cartridge must always be replaced at the same time.

How to change the seal on the jetStamp® 1025 step by step:

  1. Press the function button again - the print carriage moves back to the home position.
  2. Place the appliance on a firm, level surface.
  3. Press the function button for the print cartridge - the print carriage moves to the right to the cleaning or replacement position.
  4. Lift the retaining clip of the seal upwards.
  5. Carefully remove the sealing tip from the notch.
  6. First insert the new seal with the seal tip into the notch.
  7. Press the seal down slightly until it snaps securely into the holder.

My speed-i-Jet 798 is not working - what can I do?

If the speed-i-Jet 798 does not work, there may be several reasons for this. Information on error analysis and rectification can be found in the operating instructions in the chapter „Recognizing and eliminating faults“.

My jetStamp® 1025 is not working - what can I do?

If the jetStamp® 1025 does not work, this can have various causes.

📘 Information on possible sources of errors and troubleshooting can be found in the operating instructions in the chapter „Recognizing and eliminating faults“.

Is the jetStamp® 1025 a coder?

Yes, the jetStamp® 1025 is often used as a mobile inkjet coder.
In contrast to classic coders, it is completely mobile and enables direct printing without a label directly on the product.

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