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Do you have questions about our devices, software or inks? You can find the right answers quickly and easily in our FAQ - clearly structured and available at any time. Use the search function or select a category directly to find the information you need.

A classic electric stamp usually prints a fixed text.

A mobile direct printing device, on the other hand, offers:

  • variable contents
  • Changing templates
  • Flexible print sizes
  • No change of stamping plates
  • No mechanical wear

Labeling enables traceability, quality control, legal compliance and efficient storage and logistics processes.
It is a central component of modern production and supply chains.

TIJ stands for Thermal Inkjet and refers to a contactless inkjet technology in which ink is applied precisely to the surface.
The technology is often used for industrial direct printing applications.

Common methods include:

  • Direct printing (e.g. thermal inkjet / TIJ)
  • Label printing
  • Laser marking
  • Needle embossing or engraving
    The appropriate method depends on the material, shelf life and production environment.

With direct printing, the imprint is made directly on the surface of the product.
During labeling, a separate label is first printed and then affixed.
The choice depends on the material, process requirements and sustainability goals.

Printing is done in one color. In addition to black, eye-catching ink colors such as yellow, magenta or eggplant are also available depending on the device - ideal for contrast, visibility or special marking requirements.

Direct printing without label material results in less waste and lower ongoing consumption costs.

Texts, barcodes, QR codes, date, time, serial numbers and logos.

Mobile marking devices enable flexible applications outside of fixed production lines and are particularly advantageous for small batches or changing products.

The choice depends on the material, print content, batch size and workflow. Mobile devices such as the jetStamp® 1025 are suitable for flexible applications, while specialized models such as the speed-i-Jet 798 are designed for documents.

No. PCset graphic and the required printer drivers are available free of charge.

In many cases, integration is carried out via a driver, as with a classic printer. For ERP integrations, coordination with the IT department can be useful.

  • PC set graphic: For flexible layout design and your own templates
  • Word & Excel: For simple, direct office printing
  • ERP integration: For automated production processes
  • label softwareIf existing layouts are to continue to be used

We will be happy to advise you on your choice.

No. Only the free REINER printer driver is required for office, ERP or label software applications. Separate operating software is not required.

Yes, in many applications. Instead of printing label material, the imprint is made directly on the product. Whether a complete replacement is possible depends on the material and process.

How to change the seal on the jetStamp® 970 step by step:

  1. Gently press down the seal on the front edge.
  2. Remove the seal at the seal tip.
  3. Place the new seal in the holder.
  4. Press the seal down lightly until it snaps into the holder.

A movie with the instructions „Replace seal“ can be found on our YouTube channel.

Further information can also be found in the operating instructions at „Change seal“.

To change the print cartridge, first remove the protective cap and open the print head flap. Then remove the cartridge and insert the new print cartridge.
Detailed step-by-step instructions can be found in the operating instructions.

The following points must be observed when storing the quick-drying ink:

  • If the ink is not used, it should be stored in the supplied aluminum container to prevent the ink from evaporating.
  • The quick-drying ink should no strong temperature fluctuations be exposed.
  • The recommended storage is cool (between 10-20 °C) and dry.

Further information can be found in the operating instructions at „Storage“.

❗When replacing the print cartridge, the seal belonging to the print cartridge must always be replaced at the same time.

How to change the seal on the jetStamp® 1025 step by step:

  1. Press the function button again - the print carriage moves back to the home position.
  2. Place the appliance on a firm, level surface.
  3. Press the function button for the print cartridge - the print carriage moves to the right to the cleaning or replacement position.
  4. Lift the retaining clip of the seal upwards.
  5. Carefully remove the sealing tip from the notch.
  6. First insert the new seal with the seal tip into the notch.
  7. Press the seal down slightly until it snaps securely into the holder.

If the speed-i-Jet 798 does not work, there may be several reasons for this. Information on error analysis and rectification can be found in the operating instructions in the chapter „Recognizing and eliminating faults“.

If the jetStamp® 1025 does not work, this can have various causes.

📘 Information on possible sources of errors and troubleshooting can be found in the operating instructions in the chapter „Recognizing and eliminating faults“.

Yes, the jetStamp® 1025 is often used as a mobile inkjet coder.
In contrast to classic coders, it is completely mobile and enables direct printing without a label directly on the product.

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