Remote support via TeamViewer does not change your system configuration. Only a file is loaded into the memory and executed.

If you use our remote support function TeamViewer on this website or start it directly via our service team, personal data will be transmitted between you and Ernst REINER GmbH & Co. KG will transmit personal data. The data is used exclusively for the purpose of technical support in the context of remote maintenance. After use has ended, it is not possible to reconnect to your end device without your consent.

By starting TeamViewer, TeamViewer GmbH is also used for transmission between you and our service team. Further information on TeamViewer can be found here:
Processing of personal data by TeamViewer: https://www.teamviewer.com/de/privacy-policy
Safety information about TeamViewer: https://www.teamviewer.com/de/security/

Your personal data will be processed with your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. In all other cases, the processing is carried out by our team in the legitimate interest in accordance with Art. 6 para. 1 sentence 1 lit. b and f GDPR.